2024-02-23 11:46:40 Jump

Director of Customer Service and Logistics

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Manufacturing Sector

This leadership position provides an exceptional opportunity to develop and implement strategy for this division and the Customer Service and Logistics department across North America.

Reporting to the Vice President of Planning and Supply Chain, you will be responsible for:

  • Plan, organize, manage and evaluate customer service as well as logistics execution and the entire related budget.
  • Validate that deliveries are made on time and in full to the customer. (OTIF)
  • Ensure that the order fulfillment process from warehouses and distribution centers is adequate.
  • Validate factory performance in relation to logistics execution and promote continuous improvement.
  • Work together with the various planning, sales and operations teams to optimize customer service processes.
  • Ensure compliance with business rules and processes (Logistics Execution and Warehouse Management) and (Order to Cash).
  • Participate in defining service levels according to customer segmentation while ensuring best practices and their integration into the organization.
  • Ensure the mobilization and development of your entire team (of directors, supervisors and customer service approximately 90 people across North America).

Qualities and Skills:

  • Bachelor’s degree in administration, supply chain, operations management or equivalent.
  • 5 to 10 years of experience in a strategy, policy and procedure development role.
  • Excellent decision-making and proactive analysis skills and ability to develop processes and methods to facilitate work (Continuous Improvement).
  • Exceptional skills in establishing trusting relationships with customers and finding the best solutions to serve them.
  • Comfort in personnel management, decision-making, continuous improvement, teamwork and knowledge sharing in order to adhere to the proposed vision.
  • Leadership skills, communication skills, good judgment, ability to delegate responsibility and a strong determination to succeed are essential.
  • Good command of IT tools (ERP system, SAP a plus) and the Microsoft Office suite.
  • Travel across Canada and the United States approximately 25% of the time to visit various factories.

What our client offers:

Contribute to the success of a Quebec multinational that promotes environmental and human values. Develop strategies allowing this division to adapt to the overall vision of the company by improving its processes and its performance with its customers.

  • Annual salary to be determined according to qualifications and a performance bonus.
  • Group insurance & retirement plan with company contributions.
  • Profit sharing plan.
  • Employee Assistance Program.
  • Stimulating work environment and projects.
  • Hybrid work possible.

Location: South Shore of Montreal, North America coverage

ID – 8199

Emmanuelle Laporte

Senior Recruitment Consultant




I am interested !

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