2022-12-05 07:41:03 Jump

Implementation Specialist

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The Implementation Specialist is a mid-level technical position responsible for providing high quality service to customers. The Implementation Specialist reports directly to the Operations Manager – Automated Systems. The primary responsibilities of the Software Installer include user training, software installation, software configuration and product support.

Key roles and responsibilities include:

Product/Application Implementation: 50

-Application/Software Installation:

  • Install software systems that control the Kardex Remstar ASRS and related products (Kardex Power Pick System);
  • Configure the application according to the customer’s needs;
  • Provide on-site technical service for customers – regional and national.

-Application/Software Support :

  • Resolve software installation issues that arise during installation;
  • Analyze problems to find and propose solutions;
  • Cooperate and interact with customers as well as internal specialists and specialized departments

-Technical Liaison :

  • Work with Kardex on customer customization requirements;
  • Provide feedback on customer’s “desired functionality”;
  • Communicate issues encountered in the field.

Training (internal/external customer) – 50%

  • Train and instruct customers on system operation;
  • Train customers, internal staff and staff at customer sites (as needed).


  • Strong technical expertise: excellent knowledge of material handling equipment;
  • Work experience in a technically oriented industry, ideally in the material handling industry;
  • Interest in material handling processes (automation, supply chain, WMS) as well as software solutions in the warehouse and material handling environment (WMS, ERP systems);
  • Knowledge of networks and databases (MS SQL, Oracle) would be an asset;
  • Good knowledge of Windows operating systems and Windows applications, including anti-virus, firewalls, file and document security settings, remote tools;
  • Good knowledge of TCP/IP based networking concepts;
  • Good knowledge of virtualization technologies;
  • Proficiency in MS Office;
  • Ability to effectively resolve computer or network issues;
  • Team-oriented work style, communication skills;
  • Willingness to travel;
  • Passion for excellence in customer service;
  • Solution oriented and disciplined;
  • Excellent analytical skills;
  • Ability to manage complex situations and change;
  • Excellent written and oral communication skills;
  • Ability to work independently with the support and backing of a reliable team;
  • Excellent interpersonal skills and ability to build effective relationships with all levels of the organization, customers and partners;
  • Organizational and project management skills to meet deadlines while handling multiple projects simultaneously;
  • Autonomy and ability to work under high pressure.

ID – 8021

Isabelle Munger

Associée / Consultante sénior



Cell 514-576-8151

I am interested !

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