Implementation Specialist

The Implementation Specialist is a mid-level technical position responsible for providing high quality service to customers. The Implementation Specialist reports directly to the Operations Manager – Automated Systems. The primary responsibilities of the Software Installer include user training, software installation, software configuration and product support.

Key roles and responsibilities include:

Product/Application Implementation: 50

-Application/Software Installation:

• Install software systems that control the Kardex Remstar ASRS and related products (Kardex Power Pick System);
• Configure the application according to the customer’s needs;
• Provide on-site technical service for customers – regional and national.

-Application/Software Support :

• Resolve software installation issues that arise during installation;
• Analyze problems to find and propose solutions;
• Cooperate and interact with customers as well as internal specialists and specialized departments

-Technical Liaison :

• Work with Kardex on customer customization requirements;
• Provide feedback on customer’s “desired functionality”;
• Communicate issues encountered in the field.

Training (internal/external customer) – 50%

• Train and instruct customers on system operation;
• Train customers, internal staff and staff at customer sites (as needed).

REQUIREMENTS :

• Strong technical expertise: excellent knowledge of material handling equipment;
• Work experience in a technically oriented industry, ideally in the material handling industry;
• Interest in material handling processes (automation, supply chain, WMS) as well as software solutions in the warehouse and material handling environment (WMS, ERP systems);
• Knowledge of networks and databases (MS SQL, Oracle) would be an asset;
• Good knowledge of Windows operating systems and Windows applications, including anti-virus, firewalls, file and document security settings, remote tools;
• Good knowledge of TCP/IP based networking concepts;
• Good knowledge of virtualization technologies;
• Proficiency in MS Office;
• Ability to effectively resolve computer or network issues;
• Team-oriented work style, communication skills;
• Willingness to travel;
• Passion for excellence in customer service;
• Solution oriented and disciplined;
• Excellent analytical skills;
• Ability to manage complex situations and change;
• Excellent written and oral communication skills;
• Ability to work independently with the support and backing of a reliable team;
• Excellent interpersonal skills and ability to build effective relationships with all levels of the organization, customers and partners;
• Organizational and project management skills to meet deadlines while handling multiple projects simultaneously;
• Autonomy and ability to work under high pressure.

ID – 8021