2020-10-15 11:38:47 Jump

Operations Coordinator

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Our client, working in the field of information technology, is looking for an Operations Coordinator who will play a key role in ensuring the smooth operation of the company by carrying out activities related to administration, accounting and customer service. As a proactive, conscientious and autonomous person, you will lighten the administrative burden of the shareholders to whom you will report directly.

Salaries :
To be discused


The Coordinator performs a number of administrative tasks to ensure smooth operations. The Coordinator works with various computer systems to plan and organize service calls. He/she also speaks to customers and technicians regarding their appointments.

Responsibilities :
  • Payroll management, checking and sending timesheets/expense reports;
  • Enter invoices, charge expenses and follow up on accounts payable;
  • Gather information from customers to provide personalized product or service recommendations;
  • Manage schedules and even dispatch service calls and track task assignments;
  • Communicate with customers over the phone (confirmation calls, answering basic information and doing follow-ups);
  • Review service call entries, verify billing and follow up on customer accounts;
  • Enter follow-up data into our ERP/CRM software package;
  • Sorting and organizing the administrators’ electronic messaging;
  • Prepare meetings, coordinate documentation and attend meetings as required;
  • Support for the integration and training of new employees;
  • Participate in various IT projects;
  • Performs any additional related operational/administrative tasks required to support the team’s efforts.
Requirements or skills :
  • Bilingualism (French and English), communication (written and oral);
  • Knowledge of accounting/administration;
  • Knowledge of Windows environment, Microsoft Office and 365 tools;
  • Experience in sales and/or customer service;
  • Knowledge of ConnectWise Manage (an asset).
  • Professional, organized and with integrity;
  • Jovial, courteous and discreet;
  • Strong listening and communication skills;
  • Analytical and critical mind;
  • Ability to adapt to change.
Isabelle Munger

Associée / Consultante sénior



514-658-JUMP (5867) poste 202

Cell 514-576-8151