Technical Representative

Are you a competent, versatile, bilingual, organized, motivated and solution-oriented technical resource? Ideally, you are very familiar with the printing industry? You appreciate teamwork in a family atmosphere and like to work with dynamic people? Do you care about quality and responding efficiently to customer requests?

Our client is currently looking for a technical representative who will be able to repair application and printing equipment at their customers’ premises or in their workshop, to provide technical support to their multi-departmental internal teams, as well as to work on the development of a few projects involving software for the design of automated labeling solutions. The candidate must have a strong analytical mind to solve problems strategically, as well as excellent priority management.

ROLES AND RESPONSIBILITIES
Your duties as a Technical Representative

• Respond competently, efficiently and diligently to customer technical service requests in collaboration with the rest of the technical team;
• Take ownership of complex technical service mandates and ensure their responsible resolution;
• Develop and deploy effective labeling solutions to customers and provide them with the necessary training to operate them profitably;
• Contribute to the maintenance of high quality and low non-conformance and non-quality rates of our client’s technical service tasks by strictly following and enforcing the guidelines outlined in the company’s standards manuals;
• Be perceptive to ensure an unsurpassed professional service experience for each customer at all times;
• Participate in the planning of technical service activities in order to optimize the profitability of operations.
• Participate in the continuous improvement of internal work processes in collaboration with the team and the Technical Director.

REQUIREMENTS
Do you have what it takes for our position?

• Experience in the maintenance of automated systems using sensors, actuators and control software or firmware (e.g. industrial machines of all types, industrial photo printers, etc.);
• Ideally, extensive technical expertise in equipment and processes specific to printing (automation, electromagnetism, electronics, electricity);
• Minimum of three years experience in repairing printers or related peripherals;
• Ability to learn, master and implement complex labeling solutions;
• Good knowledge of the Windows computer platform;
• Sharp analytical and synthesis skills;
• Rigor, autonomy, organization and work efficiency;
• Honesty, integrity and sense of responsibility;
• Dynamic, positive and respectful attitude that contributes to a good work atmosphere;
• Openness to sharing knowledge for the benefit of everyone and the company;
• Fluency in French and English, both written and spoken;
• Courtesy and good communication skills.

BENEFITS AND WORKING CONDITIONS
This technical representative position is ideal for you!

• 37.5 hour work week, Monday to Friday from 8:00 am to 4:30 pm;
• Overtime required during peak periods or to respond to emergencies;
• Mandates for more distant clients that require occasional two or three day trips outside of
• Montreal (in Quebec or Ontario) are shared among all technical representatives.
• Training and development workshops offered regularly by the company;
• Competitive benefits;
• Group insurance plan;
• Salary based on experience;
• Stimulating work environment;
• Opportunity to use your skills, to surpass yourself and to expand your knowledge.

Location: Ville St-Laurent

ID – 8057